Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Upon receipt, please inspect your purchase and notify us of any damages, size discrepancies or errors; we will arrange for an immediate replacement. We will honor returns within 30 days of the purchase date but will not accept used or laundered returns.

We cannot accept returns on items damaged through normal wear and tear.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags unremoved, and in its original packaging. You will also need the receipt or proof of purchase.

Restocking Fee A restocking fee of 10% of the item's purchase price will be deducted from eligible returns. This fee is also disclosed during the self-serve returns process. It covers the cost of shipping, inspecting, repackaging, and returning items to inventory.

If an item is final sale and in our "sale" section. It is NOT eligible for returns or exchanges.

To start a return, contact us at admin@annabellucinda.com.  Items sent back to us without first requesting a return will not be accepted.  Please note that returns will need to be sent to the following address: 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with all tags unremoved, and in its original packaging. You’ll also need the receipt or proof of purchase.

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. This is your statutory right under EU Directive 2023/2673.

How to exercise your right of withdrawal: You can initiate a withdrawal directly from your account by clicking "Request a Return" in our store, or by logging into your account and navigating to your Orders page. You will be asked to confirm your withdrawal request and provide your name and order details.

Upon submission, you will receive an email confirmation of your withdrawal request.

Return window: The 14-day withdrawal period begins from the day you (or a third party you nominate) receive the last item in your order. If the last day of the period falls on a weekend or public holiday, the deadline is extended to the next business day.

Condition of returned goods: You may handle items to assess them as you would in a physical store. However, if items show signs of use beyond this (e.g. tags removed, washed, worn, or damaged), we reserve the right to deduct an amount reflecting the diminished value of the goods from your refund.

Refunds: We will issue your refund within 14 days of receiving your withdrawal request. Refunds will be made using the same payment method as your original purchase. No restocking fees apply to EU withdrawal requests.

Cancellations: You may cancel your order at any time before it has been fulfilled by visiting your Orders page and submitting a cancellation request.

Exemptions: Certain products may not be eligible for withdrawal, such as custom or personalised items. Please contact us if you have questions about a specific product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@annabellucinda.com